Studio Policies
Clear expectations.
These policies protect Abbey's time and ensure consistent availability for all clients. They apply to every booking.
Payment
No deposit required to book. Full balance is payable on the day of your appointment by cash or bank transfer.
Cancellation & Rescheduling
24 hours notice is required to cancel or reschedule. To cancel or reschedule, reply to your confirmation email or contact Abbey directly. Please do not cancel via Instagram DM — it may not be seen in time. Repeated late cancellations may require pre-payment for future bookings.
Late Arrivals
Appointments run to a strict schedule to keep all clients on time. If you arrive more than 10 minutes late, your appointment may need to be shortened or rescheduled at Abbey's discretion. If you know you're running late, contact Abbey as soon as possible.
No-Shows
Failing to attend without any notice may require full pre-payment for future bookings. Repeated no-shows may result in being removed from the booking system.
Refunds
If you are unsatisfied with your service, please contact Abbey within 48 hours of your appointment. Abbey will assess and, at her discretion, offer a complimentary adjustment. Refunds are not offered for completed services. If a reaction occurs, please contact Abbey immediately.
Health & Contraindications
Please notify Abbey at the time of booking if you: have a known sensitivity or allergy to adhesives, tints or chemicals; are pregnant; have recently had eye or skin treatment; or are on medication that may affect skin sensitivity. You will be asked to confirm these details as part of your booking. Failure to disclose relevant health information may affect the result and Abbey's ability to provide appropriate aftercare.